General Questions

Q: What is Silvermyst Academy?
A: Silvermyst Academy is an online learning platform offering courses in technology, business, and digital skills to help students enhance their knowledge and career prospects.

Q: How do I enroll in a course?
A: You can enroll by visiting our website, selecting your desired course, and completing the registration and payment process.

Q: Do you offer in-person classes?
A: Currently, all our courses are conducted online through Google Classroom and virtual meeting platforms like Zoom and Microsoft Teams.

Q: Do I need prior experience to take a course?
A: Most of our beginner courses require no prior experience. Advanced courses may have prerequisites, which will be listed in the course description.

Course Information

Q: What types of courses do you offer?
A: We offer courses in Windows OS, Microsoft Office, Google Workspace, cybersecurity, social media, e-commerce, graphic design, digital organization, and more.

Q: How long do courses last?
A: Course duration varies depending on the topic. Some are single-session workshops, while others span multiple weeks. Specific course details will be provided upon enrollment.

Q: Will I receive a certificate upon completion?
A: Yes, certificates of completion are available for most courses upon request.

Q: How do I access course materials?
A: All materials, assignments, and announcements are available through Google Classroom.

Q: What happens if I miss a class?
A: You can review recorded sessions (if available) or schedule a makeup class for a fee.

Technical Requirements

Q: What equipment do I need for online courses?
A: You will need a computer or tablet, a stable internet connection, and access to required software (e.g., Google Workspace, Microsoft Office).

Q: Do I need a webcam for virtual classes?
A: Yes, a webcam is required for participation in virtual sessions to ensure interactive learning.

Payments & Refunds

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers.

Q: Do you offer refunds?
A: Yes, full refunds are available if you withdraw at least 7 days before the course start date. A 50% refund is available for withdrawals made less than 7 days before the start date. No refunds are issued after the course begins.

Q: Can I pay in installments?
A: Payment plans may be available for select courses. Contact us for details.

Policies & Conduct

Q: What are the attendance requirements?
A: Attendance is mandatory. Students are allowed up to three unexcused absences before facing probation or removal from the course.

Q: What is the dress code for virtual classes?
A: Students should wear appropriate, professional attire suitable for a learning environment.

Q: What happens if I violate the Code of Conduct?
A: Disruptive behavior, cheating, or policy violations may result in warnings, probation, or removal from the course without a refund.

Support & Contact

Q: How can I contact support?
A: You can reach us via email at [Your Email], phone at [Your Phone Number], or through our website’s contact form.

Q: Do you offer one-on-one tutoring?
A: Yes, private tutoring is available for an additional fee.

Q: Can I suggest a new course?
A: Absolutely! We welcome suggestions for new course topics. Send us your ideas via email.